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Manager, DevOps

Markham Permanent CA$110,000 - CA$115,000 per year Hybrid working View Job Description
Lead the Application Support and DevOps function responsible for the stability, availability, and continuous improvement of digital applications, travel systems, MuleSoft integrations, and ERS platforms. This role combines people leadership, operational excellence, incident management, automation, and cross-functional collaboration to deliver reliable and scalable technology services.

This role uses AI-assisted tools to support initial screening. All assessments and decisions are made by a human reviewer.

  • Lead critical digital platforms and drive operational excellence at scale.
  • Shape DevOps strategy while leading high-impact technology teams.

About Our Client

A leading Canadian company in the insurance industry.

Job Description

  • Lead and manage the application support and DevOps teams to ensure optimal performance and service delivery.
  • Manage day-to-day support operations, incident management, problem management, and production stability.
  • Own application availability, service levels, operational KPIs, and major incident response.
  • Oversee release management, deployment processes, CI/CD pipelines, and environment management.
  • Drive automation, monitoring, and continuous improvement initiatives to improve reliability and efficiency.
  • Manage vendor relationships, support contracts, escalations, upgrades, and patches.
  • Ensure production readiness, disaster recovery planning, and operational compliance with security standards.
  • Partner with development, infrastructure, cybersecurity, and business teams to deliver stable and scalable solutions.



MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants.

Qualifications

Qualifications:

  • 10+ years of experience in Application Support, IT Operations, or DevOps
  • 5+ years of people leadership experience
  • Experience supporting customer-facing digital applications and enterprise systems
  • Experience with DevOps practices, CI/CD pipelines, monitoring, and operational automation
  • Hands-on experience with cloud platforms, Linux/Windows environments, APIs, and enterprise integrations
  • Experience supporting MuleSoft, web applications, and database technologies (SQL Server, Oracle, PostgreSQL)
  • Strong DevOps exp with focus on CI/CD pipelines, Openshift and Jenkins



MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants

The Successful Applicant

The successful candidate will bring more than 10 years of experience in Application Support, IT Operations, or DevOps, along with a proven track record of leading and developing technical teams. They will possess strong expertise in ITIL processes, production support, incident and problem management, release management, and operational governance. Technically, they will have hands-on experience with cloud platforms, enterprise integrations, CI/CD pipelines, monitoring tools, databases, and customer-facing applications. The ideal candidate will demonstrate strong leadership, vendor management, and stakeholder engagement skills while effectively partnering with development, infrastructure, cybersecurity, and business teams. They will be a proactive, results-oriented professional who excels at driving automation, continuous improvement, operational stability, and service excellence in complex enterprise environments.

What's on Offer

  • Opportunity to lead and develop a high-performing Application Support and DevOps team.
  • Significant ownership of business-critical digital platforms, integrations, and operational performance.
  • Broad exposure to cloud technologies, enterprise applications, CI/CD pipelines, and automation initiatives.
  • High visibility through collaboration with business stakeholders, vendors, cybersecurity, infrastructure, and development teams.
  • Ability to drive continuous improvement, operational excellence, and long-term technology reliability across key enterprise systems.



If this role aligns with your experience, we encourage you to apply.

Contact
Shifali Jain
Quote job ref
JN-092026-7094454

Job summary

Sector
Information Technology
Sub Sector
IT Support
Industry
Insurance
Where
Markham
Job Type:
Permanent
Consultant name
Shifali Jain
Job Reference
JN-092026-7094454
Job Nature
Hybrid working