Key Account Coordinator - Bilingual (Mandarin / English)

Richmond Permanent CA$70,000 - CA$90,000 per year View Job Description

This role uses AI-assisted tools to support initial screening. All assessments and decisions are made by a human reviewer.

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Job Description
Summary
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Work for an established importer, wholesaler of premium seafood products
Competitive compensation and a great company culture

About Our Client

Our client is a well known importer, wholesaler of premium quality frozen seafood products. They have a global presence and have been in this business for 25+ years.

Job Description

External-Facing Responsibilities:
- Key Account Fulfillment: Manage end-to-end order fulfillment for Tier-1 North American grocery and foodservice accounts, driving On-Time In-Full (OTIF) performance.
- Customer Insights & Growth: Gather sales data and feedback from customers to inform internal planning, prevent sales drops, identify account growth opportunities, and pitch new samples.
- Deduction Management: Oversee the retail chargeback process by investigating deductions and disputing invalid fines to recover revenue.
Internal-Facing Responsibilities:
- Demand Planning: Generate sales forecasts and actively reconcile discrepancies against real-time inventory levels.
- Data & Inventory Analytics: Build tracking tools for run-rate pacing and SKU velocity, turning data into proactive alerts that balance inventory flow.
- Sales Operations SOPs: Proactively develop and maintain comprehensive sales operations SOPs-including retailer compliance and routing workflows-to drive operational excellence.
- Cross-Functional Resolution: Resolve operational bottlenecks and address conflicts across Production, QA, Warehouse, and Carriers.

MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants.MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants

The Successful Applicant

Overall, 3+ years of experience in responsibilities listed above preferably within the food manufacturing or consumer packaged goods (CPG) industry.
Direct experience managing order fulfillment for Tier 1 mainstream grocery banners such as - Sobeys, Metro, Loblaws, Costco, Walmart, Whole Foods, etc is nice to have.
Direct experience managing order fulfillment for Tier 1 mainstream Food Service Companies such as - GFS, Sysco, US Foods, MTY, Darden, Compass Group, Aramark, Gate Gourmet is nice to have.
Strong organizational and time-management skills to handle multiple tasks efficiently.
Excellent attention to detail, understanding of teamwork and willingness to learn
Excellent communication and interpersonal skills to foster positive client relationships.
Bilingual (English and Mandarin/Cantonese)