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IT Supervisor - End User Support & Infrastructure

International Permanent CA$37,678 - CA$44,742 per year View Job Description
This role will lead day-to-day technology operations and support business users across the organization. This role combines people leadership, infrastructure oversight, vendor coordination, and continuous improvement of IT services to ensure reliable and secure business operations.

This role uses AI-assisted tools to support initial screening. All assessments and decisions are made by a human reviewer.

  • Balance technical hands-on work with leadership responsibilities.
  • Stable and growing leading organization

About Our Client

The hiring company is a well-established organization with a strong presence across Asia. The company is recognized for its commitment to quality, innovation, and continuous growth, providing a collaborative and people-focused working environment.

Job Description

  • Lead and mentor the IT team, ensuring efficient service delivery and strong user support.
  • Oversee IT infrastructure, systems availability, and operational performance.
  • Manage relationships with external technology partners, service providers, and software vendors.
  • Drive IT initiatives that improve operational efficiency, user experience, and technology reliability.
  • Establish and maintain IT policies, standards, and documentation.
  • Support budgeting, technology planning, and resource allocation activities.
  • Ensure security controls and best practices are implemented across business systems and infrastructure.
  • Monitor IT risks and recommend appropriate improvement opportunities.
  • Collaborate with business stakeholders to understand operational needs and deliver practical technology solutions.



To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Gift Petto on +66 2 012 5067.

The Successful Applicant

  • 7+ years of IT experience with proven experience leading and mentoring IT teams.
  • Strong understanding of networking fundamentals, including LAN/WAN, wireless networks, firewalls, DNS, and DHCP.
  • Experience managing IT infrastructure and end-user support in a multi-site environment.
  • Hands-on experience with Windows environments, Active Directory, and common enterprise IT systems.
  • Experience in IT procurement, asset management, and vendor coordination.
  • Basic familiarity with cloud platforms such as Azure, AWS, or Google Cloud.
  • Strong communication and stakeholder management skills.
  • Ability to balance hands-on technical responsibilities with team leadership and operational planning.

What's on Offer

  • Performance bonus (with opportunity for higher payout based on performance).
  • Provident fund and comprehensive health insurance.
  • Dental allowance and employee assistance benefits.
  • Wellness initiatives including free massage sessions and therapist support.
  • Regular team activities and employee engagement programs.
  • Etc.
Contact
Gift Petto
Quote job ref
JN-102026-7133425

Job summary

Sector
Information Technology
Sub Sector
Infrastructure
Industry
FMCG (Fast Moving Consumer Goods)
Where
International
Job Type:
Permanent
Consultant name
Gift Petto
Job Reference
JN-102026-7133425