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This role will be responsible for managing business demands and addressing support inquiries related to the Workday ERP system. Collaborate closely with the Workday Team Lead, internal stakeholders, and cross-functional teams.
Oversee Service Desk support and delivery, including incident management, hardware and application support, and escalations. Responsible for resource management and ensuring timely, effective support, this role leads a geographically dispersed team to exceed SLAs and KPIs while enhancing the end-user experience.
This role involves engaging clients to establish credibility and collaboratively designing tailored ServiceNow solutions that meet their business needs. It requires strong technical and consultative skills to scope, price, and integrate solutions, while working closely with delivery teams, and clients throughout the pre-sales and planning process.
Coach and advise leaders on how they establish a Lean Management System that includes leader-led continuous improvement and standard work to help meet their long-term strategic goals and KPIs.
The Team Leader, IT Portfolio, provides functional supervision and leadership to a group of multi-disciplined information technology professionals to ensure productive and coordinated performance as they plan, execute and report on all stages of ABC activities, system support and enhancements to support lines of business within the Information and Technology Services Division i.e. Enabling Services, Insurance Services, and Income Stabilization Services
The .Net/Web Developer is responsible for developing and maintaining said applications using the .NET framework. This person will act as part of a global dynamic team who is responsible for all global applications. Hybrid working environment, 3 days per week in Dorval Quebec.
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