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IT Solutions & Services Manager - Global Market-Leading Company

International Permanent CA$46,626 - CA$56,988 per year View Job Description
The role is responsible for leading IT operations and customer-facing technical services, ensuring successful system implementations, technical support, and service delivery for customers and distributors. The role partners closely with Commercial teams to provide technology solutions, enhance customer satisfaction, and drive business growth while managing IT strategy, team performance, and continuous improvement initiatives.

This role uses AI-assisted tools to support initial screening. All assessments and decisions are made by a human reviewer.

  • High visibility position working closely with commercial and leadership teams.
  • Be part of a globally recognized technology-driven organization.

About Our Client

The hiring company is a global leader in providing advanced systems, automation platforms, and technical services that support critical operational and decision-making processes across various sectors.

Job Description

  • Lead IT operations and customer-facing technical services across Thailand.
  • Manage customer implementations, system integrations, software upgrades, and technical support activities.
  • Partner with Commerical teams to deliver technology solutions and support business growth.
  • Develop IT plans, budgets, policies, and service improvement initiatives.
  • Lead, coach, and develop the IT team while ensuring achievement of operational KPIs.
  • Maintain strong relationships with customers, distributors, and external partners.
  • Ensure high service quality, customer satisfaction, and effective use of CRM and reporting tools.
  • Provide technical leadership to support training, product launches, seminars, and customer engagement activities.



To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Gift Petto on +66 2 012 5067.

The Successful Applicant

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
  • Minimum 10 years of experience in IT Operations, Technical Support, IT Service Delivery, or Customer Solutions roles.
  • Proven experience managing and developing technical support or IT service teams.
  • Strong knowledge of IT infrastructure, software applications, system implementation, and troubleshooting.
  • Experience supporting customer-facing technology solutions and system deployments.
  • Strong project management, stakeholder management, and vendor management skills.
  • Excellent communication, presentation, and problem-solving abilities.
  • Customer-oriented mindset with a focus on service quality and continuous improvement.
  • Good command of English, both written and spoken.
  • Familiarity with CRM systems and IT service management processes.

What's on Offer

  • Competitive salary above market rates.
  • Attractive benefits package to support your professional and personal needs.
  • Opportunities to work in a leading company within the sunrise industry.
  • A collaborative and forward-thinking environment in Bangkok.
  • Access to ongoing development and growth opportunities.
Contact
Gift Petto
Quote job ref
JN-062026-7039154

Job summary

Sector
Information Technology
Sub Sector
Senior IT Management
Industry
Business Services
Location
International
Job Type:
Permanent
Consultant name
Gift Petto
Job Reference
JN-062026-7039154