Save Job Back to Search Job Description Summary Similar JobsWork for a Canadian company.Opportunity for growth within a growing team.About Our ClientWell-established, large organization in the property industry.Job DescriptionFirst point of contact for incoming Yardi tickets and service calls from property teamsTriage, prioritize, and resolve requests in a timely and service‑oriented mannerTroubleshoot user issues related to Yardi functionality, access, data, and workflowsProvide clear guidance and solutions to end users, escalating issues when requiredMonitor ticket queues and ensure service level expectations are consistently metSupport system upgrades, enhancements, testing, and integrationsMPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicantsThe Successful ApplicantExperience supporting and administering Yardi, with a strong focus on user supportDemonstrated experience handling ticket‑based support or service desk environmentsStrong troubleshooting, analytical, and problem‑solving skillsExcellent communication skills with the ability to support non‑technical usersWhat's on OfferComprehensive medical and dental benefits from day one.Opportunity to work in a large organization within the property industry.A permanent position offering stability and career development opportunities.3 weeks vacation + PTO days + Holiday business closure + volunteer days + religious daysContactErin CasselQuote job refJN-042026-7007845Job summarySectorInformation TechnologySub SectorERPIndustryPropertyLocationTorontoJob Type:PermanentConsultant nameErin CasselJob ReferenceJN-042026-7007845
