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Senior IT Support Specialist - Regional Tech Leader

International Permanent CA$25,903 - CA$35,323 per year View Job Description
The role will oversee the implementation of IT operations in line with company policies, analyze system and user‑related issues to support business needs, and deliver technical assistance in a dynamic and high‑demand environment.

This role uses AI-assisted tools to support initial screening. All assessments and decisions are made by a human reviewer.

  • Work with modern IT systems and real enterprise‑scale environments.
  • Join a dynamic, innovative team impacting users across the region.

About Our Client

The hiring company is a leading technology company in Southeast Asia. The organization operates several well‑known digital platforms across the region.

Job Description

  • Provide daily technical support to end users and ensure the proper functioning of computers, network equipment, and printers.
  • Diagnose and resolve application issues while maintaining and updating technical support documentation.
  • Manage IT assets, track inventory, and coordinate with external vendors.
  • Maintain and monitor office network infrastructure, IT security systems, and antivirus solutions.
  • Perform first‑level troubleshooting for scheduled server backups, system monitoring tasks, and routine reporting.



To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Gift Petto on +66 2 012 5067.

The Successful Applicant

  • Bachelor's degree in Computer Science, Information Technology, or a related field preferred
  • Upper intermediate English communication skills
  • Solid knowledge of computer hardware, software, and operating systems (Windows and macOS)
  • Understanding of basic networking concepts such as TCP/IP, IP addressing, LAN, and switching fundamentals
  • Experience with Windows Server administration; exposure to Linux servers is an advantage
  • Professional certifications (e.g., Microsoft Certified, CCNA) are a plus but not mandatory
  • Familiarity with configuring network devices (Cisco equipment preferred)
  • Ability to create and maintain documentation, including SOPs and knowledge-base articles
  • Eagerness to learn new technologies in a fast-paced environment
  • Excellent analytical and troubleshooting abilities

What's on Offer

  • Competitive salary range.
  • Performance bonus to reward your contributions.
  • Provident fund and group insurance for financial security.
  • Learning budget to support professional development.
  • Overtime benefits for additional work hours.
Contact
Gift Petto
Quote job ref
JN-022026-6948473

Job summary

Sector
Information Technology
Sub Sector
IT Support
Industry
Technology & Telecoms
Location
International
Job Type:
Permanent
Consultant name
Gift Petto
Job Reference
JN-022026-6948473