Role details

This position is now filled

Support Engineer

Montréal   •  Temporary

Bullet points

  • Join a premium Investment organization Worldwide
  • Great project. Location Downtown Montreal

About Our Client

One of the most important and respected Investment firms internationally.

Job Description


Investigate issues raised through support tickets.

Diagnose problems and perform root cause analysis

Triage tickets assigned to the L3 team.

Discover and communicate bugs; file Jira tickets, highlight possible product issues.

Communicate progress of fixes back to the Support Agents.

Guide Support Agents through complex workarounds.

Suggest enhacenments/feedback on L3 tooling for the platform.

The Successful Applicant


Scripting experience on Linux with shell

RegEx experience is VERY important

Java experience (stack traces, Java instrumentation etc.)

Excellent problem solving and analytical skills

Genuine enthusiasm for coding and resolving customer issues.

Flexible can do attitude with changing priorities

Good team worker; self-motivated learner; flexible; methodical.

Able to work in a fast-paced Agile environment.

Excellent verbal and written English communication skills.

What's on Offer

Great contract opportunity

Competitive rate

Premium location downtown