Role details

Senior Manager, Production Application Support

Toronto   •  Permanent

Bullet points

  • Have you worked with procedures doe critical FX and MM Trading apps?
  • Have you lead a team's effort in ensuring approprate delivery?

About Our Client

A leading financial institution

Job Description

  • Ability to effectively interact with stakeholders, end users, business analysts, and technical resources to manage business expectations while troubleshooting day-to-day production issues
  • Tracking and analyzing operating environment for specified services and implementing corrective actions as needed
  • Monitoring service levels and identifying opportunities for improvement
  • Leading and developing a team to enhance efficiency and service quality
  • Will handle the hiring and coaching for the rotational co-op resource every 8 months, in addition to managing full-time resources

The Successful Applicant

  • Must have Bachelors or equivalent degree in Mathematics, Computer Science, Engineering, or related field
  • Must have at least 5+ years of change control and application maintenance experience
  • Must possess excellent communication skills, verbal and written
  • Must have previous leadership experience, coaching and mentoring cross functional teams
  • Ability to form, build and manage effective teams
  • Must have strong interpersonal skills with the ability to build and maintain positive working relationships
  • Excellent decision making and critical thinking skills
  • Passionate innovators, creators, collaborators, and leaders who are up for the challenge of building the bank of the future and delivering solutions that meet our clients' changing needs
  • Must have excellent problem solving and critical thinking skills
  • Must have excellent time management skills and the ability to multi-task
  • Must have good attention to detail
  • Ability to work in a fast-paced environment
  • Previous banking experience is an asset

What's on Offer

A competitive package

Apply for this job

Click the Apply or LinkedIn button below or contact Julie Se quoting job reference 1216325
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