Role details

Manager, Application Delivery

Toronto   •  Temporary

Bullet points

  • Work with key Business Technology Partners to Deliver Application Delivery
  • Responsible for Service Life Cycle of Application Delivery

About Our Client

A Major Global Asset Management company.

Job Description

  • Work with key Business and Technology Partners to deliver Application Delivery.
  • Provide management, reporting and operational support for the Planned Maintenance.
  • Participate in the scheduled Governance meetings in the management of the Application Delivery Providers.
  • Ability to understand and review a fully integrated Application Delivery Solution to identify any impacted technologies or platforms.
  • Communicate with service partners to ensure that they understand and conform to the Application Delivery policies and standards.
  • Provides support to project managers for the creation of plans, costs, and risks for the implementation of IT infrastructure solutions.
  • Represent and oversee delivery of Application Delivery related processes to the business ensuring client satisfaction and successful business outcomes.
  • Provide support to various teams to:
    • Advise on Technology Services capabilities.
    • Execute line-of-business and geographic business strategies, plans, and related projects and service.
    • Develop, govern, and oversee execution of service quality improvement programs for assigned service lines.
  • Oversee third-party service provider service delivery governance and service level assurance for assigned services and products.
  • Identify, document, and present service delivery requirements and needs to internal and external services providers.
  • Sponsor, review, and approve Service Provider proposals, solution innovation and development, and service requests and provider responses.
  • Review and approve Service Provider service delivery quality and achievement reports and attestations.
  • Takes ownership of any issues or problems within Application Delivery and makes sure they are dealt with appropriately.
  • Communicates objectives and direction for Application Delivery and measures success against the desired outputs.

The Successful Applicant

  • 7+ years' corporate IT experience in supporting complex enterprise Application Delivery environments.
  • Strong knowledge of Application Delivery, Citrix, Active Directory, DNS, and Software Distribution related support for Infrastructure and Business Applications.
  • Expert in Application Delivery business models and offerings.
  • Experience working in fully outsourced environment.
  • Experience in managing and overseeing third-party service provider service delivery execution and business & commercial governance. Work with 3rd party providers to achieve system stability, performance and uptime.
  • Strong communication (written and oral) skills and oriented toward business development and relationship management.
  • Knowledge of 'Cloud' business models.
  • Enterprise management systems (ITIL, COBIT processes) and methods/processes effective services delivery.
  • Experience with leading environments including but not limited to deployment, maintenance and support.
  • Experience in product/service life cycle management.
  • Strong and effective customer relationship management skills and process/practice experience.
  • Financial and cost management with expertise in cost forecasting and cost/spend budget management.
  • Strong awareness and experience in IT audit and compliance management (SOC, COBIT, SSAE).
  • Strong team and organizational leadership and management capabilities.
  • Experience with enterprise change and release management, including technical review of proposed system changes.

What's on Offer

A Competitive Package.

Apply for this job

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