Role details

Customer Success Manager

Toronto   •  Permanent

Bullet points

  • High-Performance Advocacy Marketing Platform
  • Global SaaS business.

About Our Client

Venture backed Advocacy Marketing Platform

Job Description

  • Manage new customers through my clients Onboarding Process
  • Act as the primary post-sales relationship owner of my clients Customers
  • Manage existing customer relationships to minimize customer churn
  • Track customers progress and status using various tools and CRM

  • Raise customer risks to relevant teams
  • Assist with the development of learning materials such as webinars, training sessions, online documentation and product improvements
  • Deliver on-site training for customers requiring deeper levels of support or analysis, when needed

The Successful Applicant

  • Work in a collaborative and constructive way with teams across the company
  • Ability to anticipate and manage project risks
  • Confident, solution-oriented, independent worker
  • Strong communicator, capable of thought leadership within the team.
  • Excellent organizational, interpersonal and communication skills.

What's on Offer

A Competitive Package.

Apply for this job

Click the Apply or LinkedIn button below or contact Mark Sterling quoting job reference 1206416
As you are using an Apple iOS device we are unable to offer you the CV upload function. Please apply with your Linkedin profile below or contact Mark Sterling quoting job reference 1206416